Table of Content

Who We Are

The operator of this website acts as the Data Controller of your personal information. As the controller, we determine how and why your data is processed in line with the practices described in this notice.
Together with our joint controller, we safeguard the ownership and protection of the information you provide.

If you have questions about this notice or would like to exercise your data protection rights, you may contact our Data Protection Officer via dpo@casinolabs.uk.com.

What Personal Data Do We Collect?

Data Provided Directly by You

Depending on your use of our services, we may collect:

  • Registration Information: Details such as your email, full name, gender, date of birth, country, phone number, username, zip code, and social security number. Your IP address and location are automatically captured when you register.
  • Due Diligence Details: Identity verification data including ID/passport/driver’s license numbers, proof of address, financial records, source of funds, and bank IDs — required to meet Know Your Customer (KYC), Anti-Money Laundering (AML), and licensing obligations.
  • Financial Information: Bank IDs, IBANs, CPF/CPR numbers, and payment details, used for deposits, withdrawals, and compliance checks.

Data Collected Automatically

  • Device Information: Such as IP address, operating system, and device identifiers.
  • Usage Logs: Records of your interactions (e.g., browsing activity, clicked ads, searches, session times, pages visited). Some data is collected using cookies and similar technologies.
  • Location Data: General location inferred from your device or IP address.

Data Received From External Sources

We may also obtain personal information from:

  • Public records, online platforms, and government databases.
  • Credit and financial institutions, fraud-prevention bodies, and regulatory authorities.
  • Linked accounts or publicly accessible platforms (e.g., Google, Facebook).
  • Commercial databases for identity verification and fraud prevention.
  • Analytical insights inferred from your browsing and gameplay activity.

Why We Collect Your Data

We use personal data to:

  • Provide, maintain, and improve our services.
  • Respond to your inquiries and support requests.
  • Fulfill contractual and legal obligations, including KYC and AML checks.
  • Detect, prevent, and manage risks such as fraud or unlawful behavior.
  • Enhance user experience through analytics, personalization, and targeted marketing.
  • Maintain system security and protect intellectual property.
  • Communicate promotional offers, newsletters, and loyalty rewards (where consented).
  • Resolve disputes and cooperate with regulatory or law enforcement inquiries.

Our Lawful Basis for Processing

We process your data under the following grounds:

  • Contractual Necessity: To create and manage your account, provide services, and uphold our Terms and Conditions.
  • Legal Obligation: To comply with regulations such as KYC/AML checks, location verification, and responsible gaming obligations.
  • Legitimate Interest: For activities like fraud prevention, system security, analytics, research, marketing optimization, and defense in legal proceedings — provided these interests do not override your rights.
  • Consent: Where you explicitly agree, e.g., receiving marketing communications, participating in promotions, or enabling personalized advertising.

Sharing of Personal Data

Your information may be shared with:

  • Authorized employees, group affiliates, contractors, and joint controllers.
  • Payment providers and financial institutions for processing deposits/withdrawals and fulfilling AML/KYC duties.
  • Customer support, marketing, cloud hosting, and technology providers.
  • Game providers and analytics partners to enhance our offerings.
  • Fraud prevention agencies and regulatory bodies.
  • Law enforcement, when legally required.
  • Third parties in the event of mergers, acquisitions, restructurings, or other business transfers.

If you raise a dispute or complaint via a third-party platform, we may disclose limited data to respond transparently and appropriately.

Data Retention

We keep your data for as long as your account remains active and as required for business or legal obligations. After account closure and once retention is no longer necessary, we either securely delete or anonymize your data.

Your Rights

You are entitled to the following under data protection law:

  • Access to the personal data we hold.
  • Correction of inaccurate or incomplete data.
  • Erasure of data when no longer required.
  • Restriction of processing under specific conditions.
  • Transfer of your data in a structured, machine-readable format.
  • Objection to processing, particularly for marketing or legitimate interest purposes.
  • Withdrawal of consent without affecting prior lawful processing.
  • Filing a complaint with your national supervisory authority.

To exercise your rights, contact support@casinolabs.uk.com or dpo@casinolabs.uk.com.

Cookies & Tracking

We use cookies, pixels, and similar tools to enhance user experience. Essential cookies do not require consent, while optional cookies will only be set with your approval. For full details, please refer to our Cookie Notice.

Data Security

We employ technical, physical, and administrative safeguards to protect your information from unauthorized access, loss, or misuse. While we strive for the highest level of security, no method of transmission or storage is completely risk-free. We continuously review and strengthen our security measures.

International Transfers

Your personal data may be transferred outside the EU/EEA. Such transfers occur only with adequate safeguards in place, such as EU-approved Standard Contractual Clauses or to countries deemed secure by the European Commission.

Change in Ownership

Should CasinoLab undergo a merger, acquisition, or change in ownership, your personal data may be shared with the new entity under the conditions of this notice, unless you provide explicit consent for different use.

Contact Us

For questions or concerns about this Privacy Notice or our data handling practices, please email support@casinolabs.uk.com or dpo@casinolabs.uk.com.

Updates to This Notice

We may amend this notice periodically to reflect regulatory, legal, or technological updates. Please review it regularly. The current version will always be published on our website.