General Terms and Conditions

General Guidelines

1.1

Please read these General Terms and Conditions before using our website, casinolabs.uk.com (hereinafter referred to as the "Website"). By accessing or using any part of the Website, you agree to comply with all the following terms and conditions (collectively referred to as the "Terms"):

• General Terms and Conditions presented on this page;
  
• Privacy Notice;
  
• Cookie Notice;
  
• Specific terms for promotional campaigns, bonuses, and special offers available on our Website;
  
• Rules for individual games on the Website;
  
• Any additional terms required to use certain sections and services on the Website.
  

1.2

In case of conflict, the terms of promotional campaigns, bonuses, and special offers take precedence over the other Terms.

1.3

If you disagree with any of the Terms, you are not permitted to open an account or use any of the services offered through our Website. Continued use of the Website indicates acceptance of these Terms.

1.4

Unless otherwise stated, references to "we", "us", "our", or "Company" refer to the entity operating the Website, and "customer", "you", or "your" refers to the individual accessing or using the Website and agreeing to these Terms.

1.5

The official version of these Terms is the English-language version. Translations are for convenience only. If there is any discrepancy between the English version and any other version, the English version prevails. By agreeing to these Terms, you confirm your ability to understand the Terms in English.

1.6

The Company offers access to games through a secure network using data encryption technology to protect sensitive information.

Regulatory Requirements and Restrictions

2.1

You are only allowed to use the Website’s services if you are of legal age according to the laws applicable to you, and at least 18 years old. By accepting these Terms, you confirm that you meet this age requirement and must leave the Website immediately if you are under 18.

2.2

The Company does not provide any guarantees regarding the legality of your use of the Website, especially in jurisdictions where gambling is either prohibited, regulated, or unrestricted. It is your responsibility to understand and comply with the gambling laws in your country. Before creating an account and using the Website, you must verify whether online gambling is allowed in your jurisdiction. By using this Website, you affirm that online gambling is legal for you. If online gambling becomes illegal or restricted in your jurisdiction, you must immediately close your account and stop using the Website.

2.3

Residents of the following countries (the "Excluded Jurisdictions") are prohibited from opening accounts or adding funds to their accounts: Afghanistan, Armenia, Belarus, Bulgaria, China, Curaçao, Cyprus, Denmark, Estonia, Georgia, Iran, Iraq, Israel, Lithuania, Malta, Moldova, Romania, Russia, North Korea, Sweden, Ukraine (including Crimea), United States, Cote d'Ivoire, and any other jurisdiction deemed prohibited by the Company. The list of Excluded Jurisdictions is subject to change without prior notice, and it is your responsibility to stay informed. If you reside in any of these jurisdictions, you agree not to open or use an account.

2.4

Some software providers may also restrict access to their games in certain jurisdictions. By accessing such games, you confirm that you are not located in these restricted regions.

Your Account

3.1

To fully use the Website’s features, you must create a personal account.

3.2

Your account must be registered under your true name, and only one account per person, household, phone number, email, and IP address is permitted. Any additional accounts will be treated as "Duplicate Accounts." You must not attempt to open or maintain Duplicate Accounts, including by using false information. Any Duplicate Accounts will be closed, and any actions performed through them will be voided, including promotions and winnings. Any processed withdrawals will be reversed.

3.3

You are responsible for keeping your login credentials confidential and ensuring that no one else accesses your account. You are solely responsible for all transactions made with your account. We are not liable for any unauthorized access or actions related to your account.

3.4

You cannot sell or transfer your account to anyone else, nor can you acquire an account from another person. Attempts to do so will result in account closure and voiding of any assets associated with the account.

3.5

You must not use another person’s login credentials to access the Website.

3.6

It is your responsibility to keep your account information updated. Notify us immediately of any changes to your registration details.

3.7

You can close your account at any time by contacting customer support, subject to the following conditions:

• The account must have no remaining balance or pending withdrawals.
  
• If your account has a positive balance or pending withdrawals, all funds will be voided, and only the last deposit will be refunded.
  

3.8

For self-exclusion requests, please contact customer support at support@casinolabs.uk.com . It is your responsibility to ensure no new accounts are opened. We will make reasonable efforts to prevent this, but you are ultimately accountable for maintaining only one active account.

3.9

We reserve the right to refuse account registration or close an account without prior notice or justification.

Your Warranties

4.1

By registering and using the Website, you warrant that:

• You are acting on your own behalf.
  
• You are legally competent and law-abiding.
  
• You are not using the Website under the influence of drugs, alcohol, or other substances.
  
• The information you provide is accurate, and you will update it if necessary.
  
• You understand and accept the risk of monetary loss while using the Website.
  
• The funds you use are not derived from illegal sources.
  
• You have not engaged in or plan to engage in collusion or fraud.
  

4.2

By creating an account, you also confirm that you have not previously registered with us under another identity or account.

Age and Identity Verification

5.1

You must provide all necessary documentation to verify your identity and source of funds. This may include certified ID, proof of address, and payment method documentation.

5.2

We may, at our discretion, implement additional procedures for verification, including age, identity, and residency checks before and after deposits or withdrawals.

5.3

You must submit requested documents within 30 days. Failure to do so may result in account suspension until the requested documentation is received.

5.4

We may use third-party services to verify your details in accordance with our privacy policy.

5.5

By accepting these Terms, you agree to cooperate with additional verification measures, such as phone verification or face-to-face identity checks.

Account Balance, Depositing, and Withdrawing Funds

6.1

Financial operations related to your account will be processed by the Company or authorized third parties.

6.2

Deposits and withdrawals will be made using the payment methods available on the Website. Withdrawals will generally be processed using the same method used for deposits.

6.3

Your account balance is not a bank account and is not subject to insurance or guarantees.

6.4

By depositing funds, you authorize the Company to deduct any fees or fines associated with your account activity.

6.5

The Company has the discretion to set minimum and maximum deposit amounts.

6.6

Refunds may be considered in exceptional circumstances, such as technical issues, but only if requested within 24 hours of the transaction.

6.7

Withdrawals are processed in line with the Website’s rules, and minimum rollover requirements apply.

Bonuses and Promotions

7.1 Occasionally, we may offer various promotional rewards to our players, such as bonus funds, free spins, loyalty points, and other special offers (collectively referred to as "bonuses" or "promotions" in these General Terms and Conditions). Certain promotions may require a deposit (referred to as the “associated deposit”) of a specified minimum amount to qualify. Please note that these promotions are subject to additional terms and conditions, which are separate from these General Terms and Conditions. These specific terms can be found in the relevant sections of the Website. In case of any discrepancies regarding these promotions, the conditions of the respective promotion will take precedence over these General Terms and Conditions.

7.2 Each bonus offer is restricted to one per individual, family, household address, phone number, shared computer (e.g., at a public library or workplace), and IP address.

7.3 We reserve the right to refuse a bonus to any player, reject any bonuses, cancel participation in promotions, or temporarily or permanently ban any player or group of players from the Website’s promotional program at our discretion. Any disputes regarding promotions (including but not limited to eligibility, abuse, fair play, winnings, and wagering requirements) will be resolved by the Company’s final decision, which is not subject to negotiation.

7.4 Players from any Excluded Jurisdictions are not eligible to register or participate in any promotions.

7.5 Promotions are unavailable to residents of Armenia, Tunisia, Bosnia and Herzegovina, Indonesia, Georgia, and Malaysia.

7.6 All bonuses come with wagering requirements, meaning you must wager a specific amount before being able to withdraw any winnings. This requirement is generally represented as a multiplier applied to the bonus, the associated deposit, or the winnings from the promotion. For instance, a wagering requirement of x5 means that you must wager the bonus amount five times. The details for each promotion’s wagering requirements can be found in the promotion's section on the Website.

7.7 Different games contribute differently towards meeting the wagering requirements:

• Slots, Bingo, Scratch Cards, Keno – 100%
• Live Games, Table & Card Games, Video Poker – 10%
• Plinko – 10%
• Jackpot Slots – Not eligible for play with bonus funds.

7.8 Special Games contribute 50% of the bets towards meeting the wagering requirements. The list of Special Games includes: Crazy Time, Dream Catcher, Dream Catcher First Person, Monopoly.

7.9 Excluded Games contribute 0% towards the wagering requirements. The Excluded Games list includes various games, such as Book of Sun Multichance, Jack and the Beanstalk, Starburst XXXtreme, and others.

7.10 Prohibited Games cannot be played when a bonus is active on the account. A detailed list of Prohibited Games is provided.

7.11 Wagering is done first from your Real Money Balance. Once the Real Money Balance is fully wagered, the Bonus Balance will be used for the remaining wagering.

7.12 The wagering requirement for casino bonuses must be met within 10 days, while sports bonuses must be cleared within 30 days. Any unfulfilled bonuses after these periods will be void.

7.13 Attempting to withdraw funds before completing the wagering requirements will result in the forfeiture of the bonus balance and any derived winnings.

7.14 Once all wagering requirements are met, the bonus funds and any resulting winnings will be transferred to the real money wallet and will be available for withdrawal in line with the Website’s withdrawal rules.

7.15 Winnings from no-deposit free spins are capped at 80 EUR, with a wagering requirement of x40 on the derived winnings.

7.16 No-deposit casino bonuses have a x40 wagering requirement and a maximum withdrawal limit of x5 the bonus amount. For instance, a 20 EUR no-deposit bonus will have a maximum withdrawal of 100 EUR.

7.17 All withdrawals are subject to an audit, gameplay review, and account verification process.

7.18 Bonuses are strictly for entertainment purposes. If used otherwise, it will be considered a breach of these Terms.

7.19 Abusive behavior, including but not limited to low-risk strategies, betting patterns designed to exploit the system, and manipulation of the game mechanics, is strictly prohibited.

7.20 Any abuse of promotions or manipulation will result in the forfeiture of bonuses, winnings, and a ban from future promotions.

Placing Bets and Gambling

8.1 It is your responsibility to ensure that all bet details are correct before placing a wager.

8.2 Once a bet is placed, it cannot be canceled. We reserve the right to reject or cancel any bet at our discretion.

8.3 All game results on the Website are determined by a Random Number Generator. If there is a discrepancy between the result displayed on your screen and the server’s game result, the server’s result will be final.

8.4 The Company is not liable for any damages or losses caused by gambling activities.

8.5 In case of any disagreements regarding bets or winnings, the Company’s decision is final.

Fraud, Illegal and Improper Use

9.1 The Website is for personal entertainment purposes only. The following activities are prohibited and constitute a breach of these Terms:

• Using the Website for commercial purposes.
• Engaging in fraudulent activities or using unauthorized payment methods.
• Using any cheating techniques, exploiting bugs or errors, or manipulating outcomes.
• Colluding with others or using unfair betting strategies.
• Engaging in illegal activities such as money laundering or financing terrorism.
• Threatening or harassing other players or staff.

9.2 You agree not to harm the Website or its reputation.

9.3 We reserve the right to review gameplay and betting activities for compliance with these Terms. Any abuse, manipulation, or violation will result in the revocation of bonuses and potential account closure.

9.4 Should fraud or illegal activity be suspected, we may block accounts, cancel withdrawals, and report the incident to authorities.

9.5 The Company has the right to notify relevant bodies or third parties regarding fraudulent, illegal, or suspicious activity.

Limitations of Liability

10.1 The Company is not responsible for how you use the software or any associated risks.

10.2 We do not accept liability for any harm or loss, including but not limited to data loss, income loss, or other unforeseen damages.

10.3 We are not liable for errors or issues arising from incorrect data input, fraudulent actions, or delays in account processing.

Changes on the Website

11.1 The Company reserves the right to modify the Terms at any time.

11.2 Changes to the Terms will take effect from the date specified. It is your responsibility to review the Terms regularly.

11.3 Continuing to use the Website after changes signifies your acceptance of those changes.

Notices

12.1 All communication with the Company will be electronic, and it is your responsibility to provide accurate contact details.

Complaints Resolution Procedure

13.1 Complaints can be submitted via email to support@casinolabs.uk.com.

13.2 The customer service team will review and, if necessary, escalate complaints to the relevant departments.

13.3 A dispute is defined as a complaint regarding gambling transactions or unresolved issues after initial resolution attempts.

13.4 You will receive an initial response to your complaint via email, and follow-up communication will be directed to complaints@casinolabs.uk.com if needed.

Applicable Law and Jurisdiction

14.1 Any legal disputes arising from these Terms or the use of the Website will be governed by applicable law.

Additional Territorial Restrictions

15.1 Certain games may be unavailable in certain jurisdictions, subject to game provider policies.

Annex 1. Shop

1 In the Shop, players can exchange Coins for bonuses and free spins, subject to specific conditions such as wagering requirements and withdrawal limits.

Annex 2. Bonus Crab

1 Players can participate in the Claw Machine promotion by making a minimum deposit, with prizes subject to wagering requirements and caps on bonus conversions.

Annex 3. Gamification

1 Gamification includes earning Coins through weekly and one-time challenges, available to all registered users.